Cancellation policy
Purchase Options Cancellation Policy
At Veyora, we aim to provide flexibility and transparency when it comes to your purchase options, including subscriptions or recurring orders.
1. Cancelling Your Subscription
If you have selected a subscription or recurring purchase option, you may cancel at any time.
- Cancellations must be made at least 24 hours before your next billing date to avoid being charged for the upcoming cycle.
- If a cancellation request is submitted after this window, the next order may still be processed, but future charges will be stopped.
2. How to Cancel
You can cancel your subscription by:
- Logging into your account on our website and managing your subscription settings, or
- Contacting our support team by sending us a message through the contact us box.
Please include your order number and the email used at checkout for faster processing.
3. Refunds on Subscription Orders
- Once a subscription order has been processed or shipped, it cannot be cancelled.
- Refunds are only available in accordance with our Refund Policy.
- If you are eligible for a refund, it will be issued to your original payment method.
4. Modifying Your Subscription
You may update your subscription at any time, including:
- Changing delivery frequency
- Updating shipping details
- Skipping an upcoming order
Changes must be made at least 24 hours before the next billing date.
5. Failed Payments
If a payment fails, we may attempt to process the payment again. If payment continues to fail, your subscription may be paused or cancelled automatically.
6. Contact Us
If you have any questions about your purchase options or need assistance, please contact us in the contact us box on our website and we will get back to you!